Question 1

What payment methods do you take?

Accepted Answer

We offer many ways to pay, we love speaking to each of our customers and can discuss payment options with you.

Question 2

Do you have payment plans available?

Accepted Answer

Yes! Typical payment plans last 14 days, anything beyond that will need to be pre-arranged. All payment plans require a deposit. Please contact us prior to your purchase to discuss the best option for you.

Question 3

I ordered a gecko(s), when will they arrive?

Accepted Answer

Shipping is established after purchasing. We ship Mondays and Tuesdays, if weather permits. More info can be found on the shop policy page.

Question 4

Can I have a gecko shipped to my doorstep?

Accepted Answer

Delivery drivers have been known to mistreat boxes, so for the safety of the animal, we do not offer doorstep shipping at this time. The only option is FEDEX hub pickup. We can help you find your nearest hub if you are unsure which one is closest.

Question 5

What if I ordered a gecko, but the weather is too hot/cold?

Accepted Answer

If the weather is below 45 degrees and over 90, we do not ship and will hold your gecko for no additional fee until ideal shipping temps are reached.

East Bay
Geckos

FAQ'S