STORE POLICY
Terms & Conditions
All geckos must be paid in full before shipping or at pickup.
In order to hold a gecko, the buyer may choose to:
1) Pay in full, including shipping
OR
2) Pay a 25% NON REFUNDABLE deposit*
*If a deposit is placed, buyer has two weeks (14 days) from the date the first payment is received to send in the remainder, regardless if picking up or shipped. We will send weekly reminders and will get in contact once the deadline is reached.
If the seller fails to respond to multiple attempts to get in touch after the deadline, the following will take place: the deposit will not be refunded, sale will be voided, and seller has the right to repost the gecko for sale.
SHIPPING/PICK UP POLICY
There is a $65 flat rate shipping fee that covers all the animals purchased in an order.
Domestic shipping is made available through Morphmarket Shipping. Shipping is overnight, and is available Monday for Tuesday morning arrival OR Tuesday for Wednesday morning arrival. We do not ship any other day as delays are more likely to occur.
At this time, we are only shipping to FEDEX hubs for the safety of the animal(s). You can find the nearest hub by searching for a FEDEX location that offers Dangerous goods shipping. Your FEDEX tracking number will be made available after a shipping date is established so you can track the package.
Local pick up is available if located near Sacramento or the Bay Area. Please contact for more info on pick ups.
REFUND POLICY
ALL SALES ARE FINAL
Refunds will not be issued unless the animal(s) are DOA or the animal passes during the 5-day health guarantee window. Shipping costs are nonrefundable. Please check below for Health and Live Arrival Guarantee.
LIVE ARRIVAL GUARUNTEE
If an animal is dead on arrival (DOA), a refund (minus shipping) will be given. Pick up from a FEDEX hub must be completed within 2-hours of package arrival and we must be notified of DOA immediately in order to be eligible for the live arrival policy.
HEALTH GUARANTEE
All geckos posted for sale are deemed healthy and free of serious medical issues*. After timely confirmation of pick up, there is a 5-day health guarantee. If an animal passes during this time, store credit for the value of the gecko will be issued**.
*Some animals are deemed Pet Only, meaning that minor health issues prevent them from being a breeding animal. They may or may not have health issues that include, but are not limited to: MBD, genetic abnormalities, overbite/underbite, polydactyl etc. These animals are considered healthy overall and do not require additional medical attention.
**Animals that pass after the first day of arrival will need to be shipped back to us so that a biopsy can be performed to ensure cause of death. If fault is attributed to improper husbandry or mistreatment, store credit will NOT be issued.
GECKO TAILS
Crested geckos are known to drop their tails as a defense mechanism, due to stress, or even for unknown reasons. If a gecko drops their tail prior to pickup/shipping, the buyer may choose to void the transaction, but there are no refunds as it does not effect the health of the gecko. If a gecko drops its tail while on hold you will be notified.
As shipping can be stress inducing for the animal(s), there is an assumed risk that the gecko(s) may drop its tail during shipping.
SEX GUARANTEE
We cannot guarantee the sex of animals under 10 grams.